Privacy Policy

Welcome to ChurchHub. This Privacy Policy explains how ChurchHub ("we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our website or use our church management platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the service.

1. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party services.

Information you provide:

• Account registration details (name, email address, password)
• Church profile information (church name, address, denomination)
• Member and contact records you enter into the platform
• Payment and billing information (processed securely via our payment provider)
• Communications you send us (support requests, feedback)

Information collected automatically:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, actions taken within the platform)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the ChurchHub platform
• Process transactions and send related notices (receipts, renewal reminders)
• Respond to your comments, questions, and support requests
• Send product updates, newsletters, and promotional communications (you may opt out at any time)
• Monitor and analyse usage patterns to enhance user experience
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: We work with third-party vendors (hosting, payment processing, email delivery, analytics) who access data only to perform services on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: If ChurchHub is involved in a merger, acquisition, or asset sale, your data may be transferred. We will provide notice before this occurs.
• With your consent: We may share information in any other way with your explicit consent.

4. Data You Enter About Church Members

As a ChurchHub account holder (the "data controller"), you are responsible for ensuring you have the appropriate consent from individuals whose data you enter into the platform. ChurchHub acts as a data processor on your behalf. We will not use member records entered by your church for any purpose other than providing and improving the service.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. If you cancel your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal or legitimate business purposes. You may request earlier deletion at any time (see Section 8).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve ChurchHub. Types of cookies we use include:

• Essential cookies: Required for core functionality (authentication, security).
• Analytics cookies: Help us understand how the platform is used so we can improve it. We use aggregated, anonymised data only.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data in transit
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Strict access controls and employee training

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable law.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or restrict certain types of processing.
• Opt-out of marketing: Use the unsubscribe link in any marketing email or contact us directly.

To exercise any of these rights, contact us at hello@churchhubapp.com. We will respond within 30 days.

9. Children's Privacy

ChurchHub is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and, where changes are material, notify you via email or a prominent notice within the platform. Your continued use of ChurchHub after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@churchhubapp.com
• Address: ChurchHub, Sheffield, United Kingdom